• Basic Email Configuration Help
• How do I Access Webmail?
• Understanding the Basics of Electronic Mail
• How do I Accessing My Account Control Panel?

E-mail Forwarding:

The E-mail Forwarding section allows you to configure how the HURDuWEB mail servers route the mail that is received for your domain. With E-mail Forwarding, you may set up mail received at your domain to be:

forwarded to any non-HURDuWEB account or external addresses
stored in a HURDuWEB POP account, or
sent to an auto-responder.
Main Mail Box

This is the primary or default address to which all mail sent to your domain will be forwarded. This field can not be left blank. The default address will be your domain username until you choose to change it. Incoming mail that is not otherwise forwarded will be directed to the Main Mail box. This means that if you would like several addresses to all be forwarded to the same location, all you have to do is configure your Main Mail Box to point to that location. For example if you change the Destination to "yourpreferreaddress@yourisp.com" all mail addressed to your domain (that is not otherwise forwarded) will be sent to your e-mail address at your ISP.
Forwards

Name Box: The top box in E-mail Forwarding section specifies the address at your domain that will be forwarded to the destination listed in the bottom box. Enter the e-mail name you want to create at your domain in the Name box – for example – bobsmith (@yourdomain is understood so do not enter your domain name)
Destination Box: You may configure mail to be sent to a variety of destinations.

External Addresses: Use the full e-mail address "yourE-mailaddress@yourisp.com" as the destination. Mail to an external address is immediately forwarded when it is received (unless an error is encountered while trying to re-send the mail). In the case of an error, the HURDuWEB mail servers will notify the sender and continue to try to deliver the mail for up to four days.
HURDuWEB POP Accounts: To forward mail to a POP account, simply enter the name of the POP account as the destination. Do not add your domain name to the POP account name (bobsmith@mydomain). It will cause errors with the server mail script.
Multiple destinations: To forward your e-mail to multiple destinations, separate the destinations with a comma (,).
Note: The mail server records new configuration change instantly;

POP Accounts:

The POP accounts are mail boxes that reside on HURDuWEB servers. They serve as a convenient way to manage messages sent to your domain. You may set up a mailbox (POP account) for each person associated with your domain, however, if these people already have e-mail addresses with their Internet Service Providers (ISP), it may be more convenient to simply forward the mail directly to their current addresses by using the Forwards section above.

Account name

This is the login name that is used to access mail stored in the POP account The POP account is simply a receptacle for mail and may have a completely different name from the e-mail address you wish to use.
The POP account is physically located on the HURDuWEB servers and must be given a name that is unique among the thousands of POP accounts that reside on that server. If you choose a name that already in use, the server will prompt you to select another name.
Since every POP Account requires a Forward and you want your e-mail address to be chosen-name@yourdomain, don’t be too concerned about the actual POP Account name. No one will see it. It only shows up in your e-mail client software as Account Name or User Name. Don’t waste time trying to come up with a POP Account name that is similar to the name you want for your forward. Instead, choose something simple, like an abbreviation of your domain name and add a number for each successive POP Account – for example techtalk1, techtalk2, etc.
As an example, joe@yourdomainname may forward to a POP account named joe1234. People will send mail to joe@yourdomainname, but to retrieve the e-mail from our POP server the joe1234 Pop account name must be used to log in. No one on the outside sees the POP account name – just the e-mail address @ your domain.
Password

The password field controls what password is used to access the account. Remember to always use strong passwords that are not similar to the name of the account or easy to guess. We suggest that you select a password of at least 4 numbers and 2 letters, like '1234ab'.
Retrieving POP Account Mail

To retrieve the mail in a HURDuWEB POP account, use a mail client of your choice that supports POP (Post Office Protocol). In your e-mail software configuration,
Show the incoming mail server as mail.yourdomainname (don't forget to add .com/.net as apppropriate).
Select Pop3.
The SMTP or outgoing mail server should be the SMTP server of your Internet Service Provider.
If your ISP will not send mail with a domain name other than its own you may use smtp.yourdomainname as your outgoing or smtp server name. For further information click FAQ.
The POP AccountName is the name of the mail box (like joe1234 above).
The E-mail address or return address will be your forward name (like joe@yourdomainname).

Auto-Responders:

Auto-responders are e-mail addresses (like forwards) at your domain that will automatically reply with a text message created by you. You might use an auto-responder to provide:

Frequently requested services such as catalogs-by-e-mail.
A front level greeting to provide instant acknowledgement of your receipt of the sender's message.
Auto-Responder Name

The name you select will be the e-mail address for this auto-responder (such as: info@yourdomain). You may not use a name that has already been chosen for a forward unless you delete the forward first.
Notification Address

This is the e-mail address that you want to be automatically notified when your auto-responder receives an e-mail. The auto-responder robot will send you a message containing the e-mail it received. This notification address may be:
Your Main Mail Box name.
Any of your Pop Account names (do not add @yourdomain) Important Note: you can not use a forward (use its destination instead) as a notification address because it will create mail loops (recursions) that will cause your mailbox to malfunction.
An outside e-mail address.
You may not have multiple notification addresses on an auto-responder.
Content

You must enter the text for your auto-responder with our on-line editor, specifying the headers of the message in the From and Subject boxes provided.
Changes

You may change the name, modify the content, change the notification address or delete the auto-responder entirely after it has been set up. Changes to the name and notification address must be made prior to clicking the change button.

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) To access the web mail feature from any computer please follow these simple steps.

1. Using a web browser access the following:

http://yourdomain.com/webmail <For vDeck Users Only>

(replace yourdomainname.com with your domain name)

2. You will be prompted to enter the username and password to the email account that you wish to view and administrate. The username should be the complete email address of the account being accessed.

For example: username@domainname.com

(replace username and yourdomainname.com with your username and domain name)

3. Then simply enter your password and you will have access to your web based email account.

If you are behind a network firewall or a corporate office by which their Network adminsitration has impaired that port, you can use a third party provider such as http://mail2web.com

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The Basics of Email

As you know, it often takes several days to mail a letter to another town, state or country. On the other hand, electronic mail takes seconds to travel hundreds of miles. As a result more and more people are using electronic mail because it is a fast easy solution along with being much cheaper than the using the post office.

So what is e-mail? Electronic mail is a message that is sent electronically from one computer to another. Often times there are several other computers that help the message reach it’s final destination. Every e-mail message has a header and a body. The header contains the name and e-mail address of the recipient and anyone who is being copied as well as the subject of the message. The header helps the message to be delivered to the appropriate mailbox. The message body contains the message itself. Just like a conventional letter, the body of an e-mail contains the message or letter you are sending to the recipient.

Nevertheless, electronic mail allows one to send or receive personal and business-related messages with attachments, such as pictures or formatted documents. You can even send music and computer programs.

Note: For the protection of our customers accounts, HURDuWEB does not allow e-mail attachments containing .exe, or .vbs extensions. To often e-mail containing these extensions contain viruses that can effect our customers.


How E-mail Works

Now that we have explained what e-mail is, lets take a look at how e-mail works. In simplest terms, e-mail travels across the Internet just as a conventional letter does through a our postal system. It makes several stops at different postal stations along its way, passing from one computer, known as a mail servers, across the Internet until it reaches the destination mail server. Once it arrives at the destination mail server, the e-mail message headers are looked at by a program, which determines the mailbox to deliver the message, much like a postmaster at the local postal station. The message is then moved to the electronic mail box for storage until the recipient retrieves it. Again, the entire process can take just seconds to accomplish, allowing you to more efficiently communicate with people or businesses around the world.


Email Addresses

Internet e-mail addresses all have two main parts to the address. An example of an e-mail address is sales@HURDuWEB.com.
The first part of the e-mail address (sales) is known as the user name. This refers to the recipient's mailbox and tells the mail server where to deliver inbound e-mail destined for your e-mail address. After the user name there is an “at sign” (@), which divides the two main parts of an Internet e-mail address. Following this symbol comes what is known as the host name or domain name. In our example “HURDuWEB” is our host name. This information is refers to the mail server or the computer where the recipient has an electronic mailbox. At the end of every host name there is a dot (".") followed by two or more letters. Most commonly you will find this will be .com, .net, .org. This part of the domain name indicates the type of organization or the country where the host server is located.


Sending and Receiving E-mail Messages

Now that we know what electronic mail is and how it works, lets take a close look at how to send and receive e-mail messages from a computer.


First and most important, to send or receive e-mail, you must have an Internet connection and an account on a mail server. This is similar to having an address where you receive letters. All HURDuWEB customers are provided with an e-mail account on a mail server. See your account welcome letter for more details about your accounts mail server.


The standard protocol used for sending Internet e-mail is known as SMTP, which is short for Simple Mail Transfer Protocol. It’s counter part protocol used for receiving e-mail message is known as POP, which stands for Post Office Protocol.



Sending E-mail Message

The most basic way to send and e-mail message is to simply open your e-mail program (Outlook, Eudora, Webmail, etc) and click on the appropriate icon button to compose new message. Once the next dialog box is opened, you will find several fields. One will be the “To:” field, used to type in the e-mail address name of the recipient you desire to send your e-mail message. Remember the main parts of a standard e-mail address as describe above. You must enter the entire e-mail address in this field. You can send a message to multiple recipients by simply putting a semicolon (;) between each email address. In the next field you will commonly find a “CC:” This field is used to send your message to someone you want to also have a copy of the e-mail for informational purposes. Below the “CC:” field you will find the “Subject” field. In this area you will want to type the subject or reason you are sending the e-mail to the recipient. An example of a subject line may be “Missing You!!”. Finally, you can write your e-mail message in the message window. You can copy information, add photos, and much more in the message window. After typing your message, if available, you will want to spell check your message. In Outlook and Outlook Express this option can be found under the “Tools” tab. To send your message simply click on the appropriate icon commonly called “Send”. That is it!! You message is now on it’s way to your SMTP server for delivery.



Receiving E-mail Messages

To receive electronic mail messages, you will need a client-based e-mail, like Outlook Express or Eudora, a software program running on your computer accesses a remote mail server where you mailbox resides. If you do not have a client-base e-mail program, HURDuWEB has made it possible for our customers to get e-mail using a standard Web browser such as Internet Explorer or Netscape Navigator.

For the purpose of this tutorial we will focus on accessing your e-mail via a Web browser as we know everyone reading this tutorial has access to a Web browser. First, you will want to log on to the Web mail site by typing the following address in your Web browser address bar. (http://yourdomainname.com:webmail). Please replace the word yourdomainname.com with your actual HURDuWEB domain name. If successful, the Web mail program will pop up a dialog box asking for your account user name and password. Remember, your account user name is the information before the “at sign” (@) of your email address. In the example above our user name was “sales”. Upon successfully entering your account user name and password, the Web mail program will display a page that says NeoMail or Horde Mail. By choosing one or the other web mail program will take you into the setup phase. Note the setup phase only happens the first time you log into your web mailbox. Every other time web mail is accessed, you will be taken directly into your “Inbox” which contains all the messages delivery to your account by the mail server. You can view any of the e-mail messages by clicking on the blue words in the subject line of each e-mail message. That is it!!!

Please note, all HURDuWEB customers e-mail accounts can store up to the limit of the hosting package purchased minus the size of your website. For example, if you purchase a 500 MB account through HURDuWEB and your website is 10 MB’s in size, you can have 490 MB’s in e-mail storage. However, we recommend our customers to regularly clean our e-mail boxes to prevent going over limits and a general good practice. Moreover, through our customer cpanel (web control panel) HURDuWEB customers can limit mailbox sizes to as little as 1 MB. This prevents other users of e-mail on your account from taking up to much disk space.

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If your domain name is not yet live on our servers either because it hasn't been registered yet or because the transfer hasn't been completed, you can access your control panel within any browser by using the hostname of the server as follows (replace with your account hostname):

http://yourdomain/cpanel/ or http://yourdomain.com/vdeck

Username: Your Account Username
Password: Your Account Password

Note: Your account hostname and username can be found in the Account Setup Confirmation Email that was sent to you when your account was initially setup.  If you did not receive the Account Setup Confirmation Email please contact our Support and we will send it to the email address that you used when you signed up.

If your domain is live on our servers, you can access your control panel within any browser by typing the following in your browser (replace with your actual domain name):

http://yourdomain/cpanel/ or http://yourdomain.com/vdeck

Username: Your Account Username
Password: Your Account Password

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